TERMS AND CONDITIONS

Privacy Policy

This privacy policy sets out how Real Yacht Experience uses and protects any information that you give when using this website.  Real Yacht Experience is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Real Yacht Experience may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 1st 2022.

 

What we collect

We may collect the following information: name, job title contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better experience, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by message, phone,  mail or whatsaap. We may use the information to customize the website according to your interests.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at fpenterprisesgroup@gmail.com We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to us. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

 

Account confidentiality

The customers has to manage their confidentiality of the account like the identification number, emails or passwords regardless of whether these have been provided by Real Yacht Experience or selected by the user. All activities carried out with your account such as purchases, updates, queries, requests, among others, will be your sole responsibility.

Therefore, whether or not the client has an active account on the website www.realyachtexperience.com, it is necessary that they have electronic security devices and adopt the necessary measures to prevent the impersonation of the person, the use of their information by third parties, frauds, spies. In addition, through these security devices it will be possible to verify the identity and validity of the user as a person of legal age.

 

Shopping Cart:

At the moment of selecting a trip, it will automatically be add to the shopping cart. It is important that prior to finalizing the transaction if communicated with our call center 305-849-4199  . 305-849-14-78 to confirm availability of the yacht. The shopping cart is indicative and does not represent a quote or a commitment to maintain the price.

 

Changes:

Real Yacht Experience reserves the right to unilaterally modify these Terms and Conditions, in whole or in part, at any time and without prior notice by posting the modified terms on the website www.realyachtexperience.com. The design, presentation or configuration, registration requirements or use of the website may also be modified in the same way, without this generating the right to claim or indemnify in favor of the user.

It is the user's responsibility to periodically review the Terms and Conditions. Your continued use of the www.realyachtexperience.com website after changes have been made to these Terms and Conditions will mean that you accept those changes.

 

Payments:

On the website www.realyachtexperience.com, the Real Yacht Experience virtual store, the user can make the payment using the options they prefer. You will be able to pay through Shopify, Visa, Mastercard, American Express credit cards.

For each transaction approved through our payment platform, you will receive a receipt of the transaction with the purchase reference at the email address you indicated when registering the user account. For payments by credit/debit card, the platform will carry out a feasibility study of the transaction. In case it throws an alert, the transaction will be cancelled.

 

Cancellation Policies:

Trip cancellations must be made at least 24 hours before the event and will take place at a cost of 4% of the value of the deposit corresponding to the fee for the transaction. Any cancellation will have to be reported via email to realyachtexperience@gmail.com informing the reason and attaching the cancellation support.

 

• If there is any risk to the safety of the tour, Real Yacht Experience may reschedule the trip in agreement with the client.
• If the trip is canceled on the day of the event, the client must assume the cost of the captain since availability must be recognized. The value depends on the size of the boat but ranges from 40 to 50 USD per hour.
• If you are interested in changing your reservation for the size of the boat or the trip you can make the upgrade payment for the change of conditions.
• The trip may be canceled unilaterally by Real Yacht Experience if the number of passengers exceeds the maximum number allowed by the trip. This information is previously sent to the client who knows the safety regulations of the trip. In that case, the penalty of the captain's fees will be charged.

 

Quality Policies:

Your satisfaction is our priority, we invite you to share your experience, doubts and comments so that we can continue to improve. We appreciate sending us your feedback to the email realyachtexperience@gmail.com

 

Liability policies

• It is the responsibility of the person who reserves the trip to inform the data of the people who participate in the event. If there are minors, inform in advance the sizes for the vests and any medical condition that is relevant to the Real Yacht Experience.
• The yacht's bathroom will be enabled for the use of the occupants, however, it is recommended not to dispose of any item in the toilet. Prior to the end of the trip, the conditions of the bathroom will be reviewed if there is blockage, the corresponding value will be charged to the person who made the reservation.